Returns and replacements
We accept returns only on products that are in sellable condition. Please read the conditions below before requesting a return.
Damaged, defective or wrong product on arrival
Tell us on WhatsApp (+91 9810585235) or email wecare@bym.co.in within 48 hours of delivery, with an unboxing video or clear photos of the product, box and shipping label. Once we verify it, we'll send a free replacement or give you a full refund, and we'll arrange the pickup.
Returns for any other reason
You can request a return within 7 days of delivery. We accept it only if the product is in sellable condition, which means all of the following are true:
- It is unused and has not been installed in a vehicle or plugged in for use.
- It is in its original box, and the box is undamaged.
- All accessories, manuals, warranty card and any free items are included.
- Protective films, seals and the adhesive mount pad are intact and unused.
- There are no scratches, marks, stains or other physical damage.
Return shipping for these returns is paid by you. Please pack the product securely; we aren't responsible for damage during return transit.
Items we can't take back
- Products that have been used, installed or mounted.
- Products with a missing or damaged box, or missing parts.
- Products with physical or water damage, or a removed or altered serial number.
Inspection and refunds
We inspect every returned product within 2 business days of receiving it. If it's in sellable condition, we refund you to your original payment method within 5–7 business days. If it isn't, we'll send it back to you and no refund is issued.
Faults after use
Faults that appear after you start using the product are covered by the brand's warranty, not by a return. Keep your GST invoice, and message us if you need help raising a warranty claim.
Cancellations and refunds
You can cancel any time before your order is dispatched for a full refund. See our refund and cancellation policy for timelines.
How to request a return
WhatsApp us on +91 9810585235 or email wecare@bym.co.in with your order details and the reason for return.
Last updated: 28 September 2026