Refund and cancellation policy
This policy explains how you can cancel an order and when and how you get your money back. It applies to all orders placed on bymelectronics.com, sold by MediDevice HealthExperts Pvt. Ltd.
Cancelling an order
- Before dispatch: you can cancel any order for a full refund. WhatsApp us on +91 9810585235 or email wecare@bym.co.in with your order number.
- After dispatch: the order can't be cancelled, but you can refuse delivery or request a return under our returns policy.
- Cancelled by us: if a product is out of stock, your pincode isn't serviceable or there is a pricing error, we cancel the order and refund you in full.
Refund amount
- Cancelled before dispatch, damaged, defective or wrong product: full refund of the amount paid.
- Returns for any other reason (accepted within 7 days of delivery in sellable condition): refund of the product price; return shipping is paid by you.
Refund timelines
- Cancellations: refund started within 1 business day of cancellation.
- Returns: refund started within 2 business days after the returned product reaches us and passes inspection.
- Once started, the money reaches your original payment method in 5–7 business days (UPI refunds are usually faster), depending on your bank.
Refund method
Refunds go back to the original payment method: UPI, card, net banking or wallet. For cash on delivery orders, we refund to a bank account or UPI ID you share with us.
Failed or duplicate payments
If money was deducted but your order wasn't confirmed, or you were charged twice, it is refunded automatically, usually within 5–7 business days. If it isn't, contact us with the payment reference and we'll sort it out.
Contact
MediDevice HealthExperts Pvt. Ltd., 1st Floor, W, 162-A/9, Shani Bazar Rd, near Community Centre, Kishangarh Village, Vasant Kunj, New Delhi, Delhi 110070
WhatsApp +91 9810585235 · wecare@bym.co.in
Last updated: 28 September 2026